Delivery:
Orders marked as in stock are prepared for dispatch from our Gold Coast showroom within 1-3 business days.
Orders are processed Monday to Friday, excluding public holidays.
All Australian orders are sent via Australia Post Express and include tracking, insurance whist in transit, and require a signature on delivery. Delivery timeframes provided by Australia Post are estimates only and cannot be guaranteed by CTJ.
If resizing is required, please contact us prior to purchase, we are happy to assist with all enquiries. Resizing fees vary depending on the design and size adjustment required. Resizing will extend the dispatch timeframe, which will be confirmed during your consultation.
Returns & Exchanges:
We kindly ask that you to review product details carefully, if you have any questions please contact us prior to purchase. Our team is always happy to assist.
Custom
Items created through our Custom process are made specifically for you and are not eligible for refunds, exchanges, or store credit.
Showroom Collection
CTJ does not offer refunds for change of mind on our Showroom Collection items. Our Showroom Collection covers any in-stock or ready for immediate dispatch items.
Eligible Showroom Collection items may be exchanged for store credit only within 14 days of delivery, subject to a $150 restocking fee. To be eligible, items must be returned unworn, in original condition, and include proof of purchase, original documentation, and packaging. Exchanges requested outside the 14-day window cannot be processed. Items that have been resized are not eligible for exchange.
Return shipping and insurance are the responsibility of the customer. Store credit will be issued to the original purchaser in the form of a gift card, valid for 12 months from the date of issue.
Sizing:
All ring sizes are listed using standard Australian alphabetical sizing. The specific ring size for each piece is clearly noted in the individual product description. If you are unsure of your ring size or require guidance before purchasing, our team is happy to assist and can help you confirm the correct size prior to checkout.
All other jewellery items, including Tennis Bracelets, Tennis Necklaces, Pendants and necklaces have their length noted in the individual product description.
Resizing:
Rings
Most rings can be resized, however resizing availability and limits depend on the design of the piece. We recommend contacting us prior to purchase to confirm sizing requirements. Adjustments beyond one size up or down may incur a resizing fee, or may not be possible depending on the items design. Our team will advise what is achievable before any work is undertaken.
Please note that resizing will extend the dispatch timeframe. Any additional costs and revised timelines will be confirmed with you prior to proceeding.
Tennis Bracelets & Tennis
Tennis bracelets and necklaces may be adjusted to your required length. Please contact us prior to purchase to discuss sizing options, as resizing will incur a fee and may result in a change to the total diamond weight of the piece.
Our team will guide you through the process, confirm what is achievable, and advise on measurement requirements before proceeding. Resizing will extend the dispatch timeframe, which will be confirmed during your consultation.
This Item is apart of our showroom collection and is available to express ship. Please allow 1-2 business days for our team to dispatch. Experience the sparkle for yourself, view in person at our Bundall showroom on the Gold Coast
*Images used are for illustration purposes only. Each item sold individually. The laboratory-grown diamonds in this bracelet are not individually certified, total diamond weight is approximate.
