Securing Your Investment: Our Comprehensive Warranty.

Thank you for choosing CTJ, your trusted source for exquisite jewellery in Australia. We take pride in our craftsmanship and are committed to ensuring your satisfaction with our products. This Product Warranty outlines our commitment to you, our valued customer.

  1. Warranty Period:
    • Our jewelry products are covered by a limited lifetime warranty from the date of purchase.
  2. Warranty Coverage:
    • CTJ Jewellery guarantees that our products are free from defects in materials and workmanship.
    • This warranty covers manufacturing defects and craftsmanship issues.
  3. Warranty Exclusions:
    • This warranty does not cover damage resulting from accidents, misuse, neglect, normal wear and tear, or improper care of the jewellery.
    • Any alterations or repairs performed by third parties not authorised by CTJ will void the warranty.
  4. Warranty Services:
    • If you believe your jewellery item is covered under this warranty, please contact our Customer Service team at info@ctj.com.au or (07) 5538 3988.
    • We may request proof of purchase, such as a receipt or order confirmation.
    • After reviewing the issue, we will determine whether the item qualifies for warranty coverage.
    • If the item is found to be eligible, we will repair or replace it at our discretion.
  5. Care and Maintenance:
    • To ensure the longevity of your jewellery, please follow our care and maintenance guidelines provided with your purchase.
    • Regular inspections and maintenance are recommended to prevent potential issues.
  6. Transferability:
    • This warranty is non-transferable and applies only to the original purchaser of the jewellery item.
  7. Shipping and Handling:
    • The customer is responsible for shipping and handling costs associated with warranty claims.
  8. Disclaimer:
    • Our warranty does not cover the loss of gemstones, which may occur due to accidental damage, improper handling, or normal wear and tear.
  9. Contact Us:
    • For warranty inquiries or to initiate a warranty claim, please contact CTJ Jewellery’s Customer Service team at info@ctj.com.au or (07) 5538 3988.

CTJ Jewellery is dedicated to delivering exceptional quality and craftsmanship in every piece we create. We stand by the integrity of our products and are committed to providing you with the utmost satisfaction.

Please keep this warranty document, along with your proof of purchase, in a safe place for future reference.

CTJ COMPANY 37 Upton St, Bundall QLD 4217, 4th, February, 2024