Shipping and Exchanges

Thank you for choosing CTJ, your trusted source for exquisite jewelry based on the Gold Coast, Queensland, Australia. We value your satisfaction and aim to provide a seamless shopping experience. Our Shipping and Exchanges Policy outlines important information regarding the shipment of your order and our exchange process.

Shipping Information:

1. Shipping Locations:

• CTJ offers shipping within Australia and to select international destinations. Please refer to our website for a list of available shipping locations.

2. Shipping Methods:

• We offer various shipping options, including standard and expedited shipping. The available methods will be displayed during the checkout process.

3. Shipping Times:

• Estimated shipping times vary based on your location and the shipping method chosen. You will receive a shipping confirmation email with tracking information once your order is dispatched.

4. Shipping Fees:

• Shipping fees are calculated based on your order’s destination and the chosen shipping method. You can review shipping costs during the checkout process.

5. Order Processing:

• Please allow up to [X] business days for order processing before shipment. Custom or personalised items may require additional processing time.

6. International Shipments:

• For international orders, customers are responsible for any applicable customs duties, taxes, or import fees imposed by their respective countries. CTJ is not responsible for delays due to customs clearance processes.

Exchange and Return Information:

7. Exchange Eligibility:

• We accept exchanges for items in their original, unworn condition within [X] days from the date of delivery. Custom or personalised items may not be eligible for exchange unless they are found to be defective.

8. Exchange Process:

• To request an exchange, please contact our Customer Service team at info@ctj.com.au within the specified time frame.
• Provide your order number, item details, and the reason for the exchange.
• Our team will guide you through the return and exchange process, including return shipping instructions.

9. Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or was shipped incorrectly by CTJ.

10. Refunds: – We do not offer refunds for returned items. Exchanges or store credit will be provided upon receipt and inspection of the returned item.

11. Damaged or Defective Items: – If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or repair at no additional cost.

Contact Us:

• For any inquiries or assistance related to shipping, exchanges, or returns, please reach out to CTJ’s Customer Service team at info@ctj.com.au or (07) 5538 3988.

At CTJ, we strive to deliver quality products and exceptional service. We appreciate your trust in us and are committed to ensuring your satisfaction with every purchase.

CTJ 37 Upton St, Bundall QLD 4217 01/01/2024